TERMS & CONDITIONS

Conversations For Life ™  TERMS & CONDITIONS

The Online Course Terms and Conditions, in addition to the Website Terms of Use, apply to the use of the Website and purchase of any Online Course. Please read these Terms and Conditions carefully before purchasing an Online Course and print off a copy for your records.

CFL will not file or otherwise keep a copy of any agreement concluded between you and CFL, and a copy of the concluded agreement will not be available from CFL at a future time and date. By registering on the Website you are confirming your agreement to be bound by these terms and conditions.

If there is any conflict between these Terms and Conditions, and the Website Terms of Use, the conflict shall be resolved according to the following order of priority;

  1. Online Course Terms and Conditions;
  2. The Website Terms of Use.

I. Online Course Terms and Conditions

The Online Courses are for training purposes only. CFL will not accept any responsibility to any party for the use of the Course Materials for any purpose other than training for educational purposes, including but not limited to the giving of advice by you to any third party.

CFL will process the information it receives from you or otherwise holds about you in accordance with these Terms and its privacy policy. You consent to the use by CFL of such information in accordance with these Terms and CFL’s privacy policy. You have the right to receive details of the personal information held by CFL. A fee of £15 will be payable. For more information, please refer to CFL’s privacy policy.

  1. Definitions
    • “CFL” means Conversations for Life ™ .
    • “CFL Certification” means a completion certificate if the course is completed.
    • “Course Fee” means the fee payable for the Online Course. At the point of checkout within PayPal, any other applicable charges will be added.
    • “Course Materials” means the materials provided by CFL in the course of the delivery of the Online Course, which may be (i) downloaded from the Website or (ii) accessed and viewed on, or through the Website; or (iii) the Study Materials (or a combination of (i) and (ii) and (iii));
    • “Online Course” means the Course Materials, Online Study Materials, Study Materials or any other set of online materials, provided by CFL Training, either delivered in the form of a Self-Paced Online Course, Synchronous Online Course, Blended Learning Course, Step-by-step modules, Good practice online modules (this is not an exhaustive list);
    • “Online Study Materials” means, but is not limited to, Online Tests, Online Tutorials, Online Printable Slides, and Online Downloads;
    • “Study Materials” means, but is not limited to, course companions, revision companions, combined companions, Online Study Materials, eBooks and study texts (this is not an exhaustive list);
    • “Self-Paced Online Course” means an online course which does not have a predetermined start date and is available for study by you immediately following purchase;
    • “Synchronous Online Course” means an online course which is only available for access by you on a predetermined start date;
    • “Blended Learning Course” means an online course which uses traditional classroom components (e.g., face-to-face sessions), which is only available for access by you on a predetermined start date;
    • “Classroom Courses” means a traditional classroom course (e.g., face-to-face course), which is only available on a predetermined start date;
    • “Terms” means these Online Course Terms and Conditions and the Website Terms of Use if you register on the Website;
    • “Website” means https://www.conversationsforlife.co.uk
    • “CFL Training Website” means https://www.conversationsforlife.co.uk and external training links;
    • “CFL Customer Services” means https://www.conversationsforlife.co.uk ;
    • “FAQ” means https://www.conversationsforlife.co.uk course or product FAQ’s
    • “you” means the individual registering on the Website. In volume purchases, “you” means the individual accessing the Website.
  1. Ordering Procedures
    • Ordering via the Website:
      1. In order to purchase an Online Course via the Website you must register for a CFL Course via the Website.
      2. When purchasing an Online Course via the Website, you can change your order at any time, up to the point at which you confirm the payment, by pressing the button “Pay Now”.
    • Ordering via CFL Customer Services:
      1. You will need to complete an enquiry form on the Website to purchase Online Courses via CFL Customer Services.
      2. This service is usually dedicated to (i) volume training requests, (ii) multiple Online Courses and/or (iii) special orders where the Website is not fit for purpose.
      3. We accept purchase orders for a minimum of four licenses per request.
    • When you place an order for an Online Course via the Website or by emailing CFL Customer Services, you are offering to purchase that Online Course on these Terms. CFL reserves the right to decline or cancel your order, or any part of your order.
    • Following receipt by CFL of your order for an Online Course via the Website you will receive an automated email confirming that your order has been received by CFL. Your order will be subject to acceptance by CFL of your offer to purchase in accordance with Clause 2.5 below.
    • A legally binding agreement shall not come into existence until CFL has accepted your offer to purchase an Online Course by either sending you an acceptance confirmation email or unlocking your access to the Online Course purchased.
    • CFL reserves the right to withdraw at any time Online Courses advertised for sale on the Website and/or the Brochure.
  1. Terms and Payment Processing
    • The Course Fee for any Online Course at any given time will be displayed on the Website. Course Fees are quoted in pounds sterling, exclusive of any delivery charges payable in relation to delivery of Course Materials. Where applicable, all additional charges will be added to this price.
    • If you purchase an Online Course on the Website:
      1. The Course Fee and any delivery charges payable in relation to delivery of Course Materials, if applicable, will be shown in the PayPal check out area, prior to completion of the online transaction;
      2. CFL will debit the Course Fee from your credit card or debit card on or after the day you make an order for an Online Course. Credit or debit card details are collected through your PayPal account, over a secure link and an authorised amount verification is taken immediately. We do not store credit card details nor do we share customer details with any third parties.
        1. If you purchase an Online Course via CFL Customer Services
          1. The CFL Customer Services will enable you to pay Course Fees through bank transfer in orders requesting a minimum of four delegates. In this case, you will need to raise a purchase order to initiate the process. We do not store bank, credit card details, nor do we share customer details with any third parties.
        2. CFL reserves the right from time to time to change the amount of the Course Fee. In the unlikely event that due to a technical error, the amount of the Course Fee displayed on the Website or in the Brochure is incorrect, or the Course Fee has been changed on the Website but the Brochure is out of date, CFL will notify you as soon as it reasonably can. If the correct amount of the Course Fee is higher than the amount displayed on the Website and/or in the Brochure then CFL will contact you to notify you of the correct Course Fee, so you can decide whether or not you wish to continue with your order of the Course at the increased Course Fee. If you decide you want to cancel your order CFL will give you a full refund in respect of any amount you have already paid in accordance with Clause 4. If the correct Course Fee is lower, CFL will refund you the difference only between the amount which you have paid and the correct Course Fee payable.
        3. The provision of the Online Course is contingent upon CFL having received cleared funds from you or your employer (if you select to invoice your employer) in respect of the Course Fee for the relevant Online Course.
        4. When paying for a course, you are purchasing a licence. This means that you will be automatically enrolled and able to access the Online Course content for a period as defined on the Website.
        5. The license starts from the course payment date.
  1. Cancellation, Deferral and Refund Terms
    • Cancellations should be notified in writing. You will be eligible for a refund if you have not accessed the content and if the license you are cancelling is still valid. If this is the case you will be entitled to a full refund (less a 12% administration fee).
    • For all Online Courses, CFL may cancel at any time up to 5 working days prior to the commencement of such Online Course. If CFL cancel an Online Course, Clause 4.3 below will apply.
    • If you or CFL cancel an Online Course then subject to Clauses 4.1 and 4.2, if you have chosen to pay the Course Fee, CFL will credit the Course Fee to your credit or debit card (that you used to pay the Course Fee) as appropriate within 28 days of receiving your notice of cancellation/giving notice to you of such cancellation. If you have chosen to invoice your employer and at the time of cancellation the relevant invoice has already been paid by your employer, the Course Fee will be credited to your employer’s CFL account within 28 days of receiving your notice of cancellation/giving notice to you of such cancellation.
    • You may defer a course if you have not accessed the material within the license timeframe – see FAQ. Defer your order by contacting CFL Customer Services.
    • Please note that you cannot cancel your purchase of an Online Course if you have downloaded any of the Course Materials and/or accessed all or part of the Online Course in any way. Your statutory rights in the event of receiving faulty goods are not affected.
    • Except as set out in Clauses 4.1 and 4.4, no cancellations and no deferrals will be permitted by you for an Online Course.
    • CFL reserves the right to use its discretion to determine whether to make refunds and/or deferrals in exceptional circumstances which fall outside Clause 4.1and Clause 4.3 and to charge additional fees in any such event.
    • In the event that you purchased a course via PayPal, the following applies with regards to total/partial refunds (this is not an exhaustive list, as other PayPal terms and conditions may apply):
      1. If you paid with your debit card or credit card, your payment is refunded to that card. Refunds may take up to 30 days to appear on your statement;
      2. If you paid with your bank account or PayPal balance, your payment is refunded to your PayPal balance;
      3. Refunds are in the same currency and at the same conversion rate as the original payment.
  1. Online Course Content and Access Terms
    • Please see the description of the Online Course on the CFL Website for details of the contents of the available Online Courses.
    • Except as set out in the description of the Online Course on the CFL Website, no additional Course Materials will be provided by CFL.
    • Your access to a Self-Paced Online Course will be automatically unlocked upon your payment. Regarding other types of Online Course with a predetermined start date, CFL will notify you of when you will have access to the Online Course purchased and for the length of time such access will be made available to you, unless any such Online Course is removed or cancelled.
    • The receipt of an Online Course is personal to you and you may not transfer your rights to access the Online Course or provide an Online Course to any other person.
    • You may incur charges to your internet service provider while you are accessing and / or downloading the Course Materials. Charges may also be payable to third parties for use of the software necessary to access and / or download the Course Materials. You are responsible for paying these charges.
  1. System Requirements

Please note that it is your responsibility to check that the computer you plan to use to access your Course Materials and the Online Course is compatible with the minimum system requirements that relates to the Online Course you are ordering. View the minimum specification for each course, available on the CFL Online Course System Requirements – see PDF. You acknowledge and accept that CFL cannot be held responsible for any technical problems you encounter following the purchase of an Online Course.

  1. Modifications to content of existing courses or technology enhancements

From time to time, CFL may make modifications, enhancements or issue clarifications (for example, to clarify or update references) to the audiovisual, interactive or written Online Courses. You will have access to such changes free of charge only to the extent that such changes relate to the Online Course purchased by you, and if within the period covered by your license.

  1. Annual (or other term) Updates
    • Certain Online Courses will periodically be superseded by new legislation or the issue of new regulations. Following the enactment of new legislation or the issue of new regulations, CFL may produce Online Courses covering the new material. If new legislation or regulations supersedes existing Online Courses, these may be available for purchase as new Online Courses.
    • For the avoidance of doubt, purchase of a current Online Course does not entitle you to have access to future revised Online Courses as part of the original purchase.
  1. Technical Support and Access
    • CFL will provide technical support to individuals who have purchased an Online Course in respect of the Online Course purchased, in accordance with the provisions referred to below.
    • If you report a fault to CFL, CFL will use reasonable endeavours to provide a solution but CFL does not guarantee that the technical support provided will resolve your technical problems. CFL does not give any warranties as to the technical advice given. If you receive technical advice from CFL, then CFL will not accept any responsibility for any problem.
    • CFL is not obliged to offer you any technical support in relation to your use of any of the free demonstrations available on the Website, but CFL may elect to offer technical support and the extent of any such technical support is entirely at the discretion of CFL.
    • You accept and acknowledge that periods of downtime may be required in respect of the information technology infrastructure connected to the Website and that technical support may not be available during such periods of downtime. Further you accept that you will not have a claim for breach of contract or otherwise in respect of such period of unavailability.
    • CFL will use reasonable endeavours to make the Online Course available but cannot guarantee uninterrupted, timely or error free availability or that defects will be corrected. CFL reserves the right to suspend access to the Website for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the Website.
    • You also accept and acknowledge that CFL cannot be held responsible for any delay or disruptions to your access to the Online Course as a result of such suspension or any of the following:
      1. The operation of the internet and the World Wide Web, including but not limited to viruses;
      2. Any firewall restrictions that have been placed on your network or the computer you are using to access the Online Course;
      3. Failures of telecommunications links and equipment; or
      4. Updated browser issues.
    • In order to access the Online Course you will need to comply with the minimum system requirements as stated in the FAQ.
  1. Warranties
    • CFL will provide the Course Materials in accordance with the Online Course description which is set out on the CFL Training Website (please see clause 5.1).
    • CFL expects you to take reasonable care to verify that the Online Course and Course Materials in question will meet your needs. CFL does not make any commitment to you that you will obtain any particular result from your use of the Course Materials or that you will obtain any particular qualification on completion of the Online Course (unless otherwise stated on the CFL Training Website).
    • CFL does not make any representation, guarantee or commitment to you that the Course Materials will be error free.
    • CFL does not make any commitment that the Course Materials will be compatible with or operate with your software or hardware.
    • All representations, warranties and / or terms and / or commitments not expressly set out in these Terms (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permissible at law.
  1. Limitation of liability
    • The exclusions and limitations of liability contained in these Terms do not apply to a party’s liability: (i) for fraud or willful default; (ii) for death or personal injury caused by its negligence; or (iii) where such limitation or exclusion cannot lawfully be excluded.
    • Except as set out in these Terms, CFL shall not be responsible for losses that result from its failure to comply with these Terms including, but not limited to, losses that fall into the following categories:
      1. Indirect or consequential losses;
      2. Loss of income or revenue;
      3. Loss of business;
      4. Loss of anticipated savings; or
      5. Loss or corruption of data.
    • CFL is not responsible to you for any data that you lose either (a) as a result of accessing the Course Materials or (b) during completion of any Online Course via the Website. It is your responsibility to ensure that you regularly save and back up (i) all data which you hold on the computer from which you are accessing the Course Materials and (ii) all data that you are inputting when completing the Online Course.
    • Save as otherwise set out in this section “Limitation of liability”, CFL’s maximum aggregate liability to you for any claims that you may have against CFL for direct loss in contract, tort or otherwise arising out of or in connection with these Terms, the Online Course, your use of the Course Materials and any technical support shall be limited to the amount of the Course Fee which has been paid, or is payable, by you or on your behalf.
    • CFL will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond CFL’s reasonable control. This condition does not affect your statutory rights.
    • Each provision in this Clause 11 shall be construed separately as between you and CFL. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted such provision shall apply but with such modification as may be necessary to make it valid and effective.
  1. Disclaimer

The Online Courses are for training purposes only. CFL will not accept any responsibility to any party for the use of the Course Materials for any purpose other than training for educational purposes, including but not limited to the giving of advice by you to any third party.

WEBSITE DISCLAIMER

The information provided by Conversations for Life ™ , on www.conversationsforlife.co.uk and our mobile application is for general information purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR MOBILE APPLICATION, OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE OR APPLICATION. YOUR USE OF THE SITE AND/OR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OR MOBLIE APPLICATION IS SOLELY AT YOUR OWN RISK.

EXTERNAL LINKS DISCLAIMER

The Site and/or mobile application may contain (or you may sent through the site or mobile application) links to other websites or content originating from third parties or links to websites and features in banners or other advertising. WE DO NOT WARRANT, ENDORSE, GUARANTEE or ASSUME RESPONSIBILITY FOR THE ACCURACY OR LIABILITY FOR ANY INFORMATION OFFERED BY THIRD PARTY WEBSITES LINKED THROUGH THE WEBSITE. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR ANY TRANSACTIONS BETWEEN YOU AND ANY THIRD PARTY PRODUCTS OR SERVICES.

PROFESSIONAL DISCLAIMER

The site cannot and does not contain medical/health advice. The medical/health information is provided for general information and educational purposes and is not a substitute for professional advice. Accordingly, before taking any action based on such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of medical/health advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE OR OUR MOBILE APPLICATIONS IS SOLELY AT YOUR OWN RISK.

TESTIMONIALS DISCLAIMER

The site may contain testimonials by users of our products and/or services. These testimonials reflect the real0life experiences and opinions of such users, however, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.

The testimonials on the Site are submitted in various forms, such as text, audio and /or video, and are reviewed by us before being posted. They appear on the site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of the brevity where the full testimonial contained extraneous information not relevant to the end-user.


The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

  1. Intellectual Property
    • At all times, CFL and / or its licensors, remain the owners of the intellectual property in the Online Courses, the Course Materials content. No Online Course and / or Course Materials, nor any part of it may be reproduced, stored in a retrieval system or transmitted any form or by any means without the prior written permission of CFL.
    • In consideration of receipt by CFL of the Course Fee, CFL grants to you a non-exclusive, non-transferable licence to use the Course Materials and content for the sole purpose of studying for the Online Course. For the Online Study Materials, the licence granted is to use them on one computer (such as a desktop or a laptop) and one mobile device (such as a smartphone or a tablet) only.
    • Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Course Materials. You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the Online Course, Course Materials and / or Online Study Materials, create derivative works based on the whole of or any of their parts, or incorporate these into any software program. The use of the Online Course, Course Materials and / or Online Study Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either CFL’s copyright and / or CFL’s other intellectual property rights, and / or the copyright and / or other intellectual property rights of CFL’s licensors.
  1. Data Protection

CFL will process the information it receives from you or otherwise holds about you in accordance with these Terms and its privacy policy. You consent to the use by CFL of such information in accordance with these Terms and CFL’s privacy policy. You have the right to receive details of the personal information held by CFL. A fee of £15 will be payable. For more information, please refer to CFL’s privacy policy.
 

  1. General
    • CFL may update or amend these Terms from time to time to comply with law or to meet its changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
    • These Terms and the Website Terms of Use (if you registered on the Website) constitute the entire agreement and understanding between us and supersedes and replaces any other terms and conditions previously published by us and any other understanding, undertaking, representation, warranty, arrangement or statement of any nature whatsoever made by us to you, whether oral, written or otherwise, relating to the subject matter of these Terms.
    • You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing.
    • CFL may assign, transfer or sub-contract any of its rights or obligations under these Terms to any third party at its discretion.
    • No relaxation or delay by CFL in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect its ability to subsequently exercise that right or remedy. Any waiver must be agreed by CFL in writing.
    • If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.
    • Any notices required to be served on you by CFL under these Terms will be deemed properly served if sent via prepaid postage to the postal address, or emailed to the email address, notified by you to CFL at CFL’s discretion. Any notices required to be served on CFL by you will be deemed properly served if sent to the address as per clause 16, or when receiving a reply form CFL after contacting the CFL Customer Services.
    • A notice delivered personally is deemed to be given on the day on which it was left at the specified address. A notice sent by post is deemed to be given on the day it was posted as evidenced by the sender. A notice sent by fax or email is deemed to be given on the day it was sent.
    • The agreement between you and CFL will be concluded in English only.
    • The agreement between you and CFL which is compromised in these Terms is not intended to be for the benefit of any third party, and shall not be exercised by any other person under the Contract (Rights of Third Parties) Act 1999 or otherwise.
    • These Terms, and any other matters arising out of or in relation to these Terms, are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any disputes which may arise out of or in connection with these Terms.
  1. Contact us

Conversations for Life

(T/A LIFEWORKS BY DESIGN LIMITED)

Company number 13910767

Registered Address:

10 Kendal Fell Business Park, Kendal, Cumbria, United Kingdom, LA9 5RR

www.conversationsforlife.co.uk or info@conversationsforfife.co.uk

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